Our
Commitment to Privacy
Effective
June 7, 2000; updated January 2004.
At
Feelbest.com, we have done our best to
ensure the privacy and security of your
transactions and personal information.
Your credit card number and any personally
identifying information are treated in
complete confidence. This privacy notice
is found via a link at the bottom of every
page on our site.
Your
privacy is important to us. By participating
in the Council of Better Business Bureau's
BBBOnLine® Privacy Program, we have
made a commitment to meet the program's
strict requirements regarding how we treat
your information and it has been verified
by BBBOnLine. Further information about
this program is available at http://www.bbbonline.org
Feelbest.com
A)
Introduction
1.
Our Responsibility: At Feelbest.com, your
wellness is our priority. We take great
pride in providing you with the most complete
health and wellness services and products.
The same applies to making sure that the
information you pass on to us remains
private. We have always safeguarded your
health and personal information with utmost
care. This policy outlines our procedures
and guidelines that we follow to make
sure we do not break this trust.
2.
Your Responsibility: You are responsible
for keeping your information safe. Be
responsible and cautious whenever you
offer your personal information. You should
ensure that whenever you disclose personal
information, that information is used
in an appropriate manner and stored safely.
3.
Your consent: By submitting your information
to us, you evidence your consent to us
storing and using the personal information
submitted as indicated in this Privacy
Policy.
4.
Modifications to Policy: This Privacy
Policy will continue to evolve as the
digital and global economy develops. We
reserve the right to change this policy
at any time by posting a modified Privacy
Policy. We make such modified Privacy
Policy available on our website at least
30 calendar days before it becomes effective.
If you disagree with any of the changes
to our Privacy Policy, you will have the
opportunity to contact us, and control
any personal information that you have
already provided to us.
5.
Information from Children: We do not solicit
personal or other information from children
under the age of possible for children
to disclose their personal information
to us. If you are under 13 years of age
and would like to participate in our programs,
please ask your parent or guardian for
assistance.
6.
Definitions: In this Privacy Policy (the
"Privacy Policy"), the terms
"you", and "your"
refer to our customers, employees and
website visitors. The term "we",
"our" and "us" refer
to Feelbest.com (a division of McKeen
Productions Limited).
7.
Personal Information Collected: We may
ask for personal information about you
including names, telephone numbers, age,
age-range, e-mail address, postal code
and postal address, credit card information.
From time to time we may ask you for other
information such as general demographic,
family or health information for general
research and opinion studies. We only
collect this information if we ask you,
and obtain your consent to its use. We
do not collect any personally identifiable
information unless you provide it to us.
If you do not want us to collect your
personal information, please do not provide
it.
8.
How we use your information: We use the
information you provide to complete your
order or your request. We do not share
this information with outside parties
except to the extent necessary to complete
that order.
We use the information you provide about
someone else when placing a gift order
only to ship the order or to confirm delivery.
We do not share this information with
any outside parties except to the extent
necessary to complete that order.
We
use e-mail addresses to answer the e-mail
we receive and to confirm orders. Such
addresses are not used for any other purpose
and are not shared with outside parties.
You can also register your permission
to forward our newsletter or updates on
new products or services when you make
an order or send an inquiry to us. If
you indicate that you do not grant your
permission, your e-mail address will not
be used for this purpose.
We
use non-identifying and aggregate information
to better design our website and to share
with advertisers. For example, we may
tell an advertiser that X number of individuals
visited a particular page on our site,
or that Y number of men and Z number of
women registered to receive our newsletter.
We may tell advertisers that X number
of individuals purchased a particular
product, but we never disclose anything
that may be used to personally identify
those individuals.
A
cookie is a piece of data stored on the
user's hard drive containing information
about the user. Usage of a cookie is in
no way linked to any personally identifiable
information while on our site. Once the
user closes their browser, the cookie
simply terminates. The first time you
visit our site, you choose a unique "Account
Number" which is tracked using a
cookie. By setting a cookie on our site,
our customers only have to fill in their
shipping information the first time they
order. The next time they order from our
site, the information automatically appears
in the order form. It is possible to not
use cookies on web sites. This can be
configured in your individual web browser.
Cookies also help us track the path of
users on our site, indicating what areas
are more popular.
We
use IP addresses to analyze trends, administer
the site, track user's movement and gather
broad demographic information for aggregate
use. IP addresses are not linked to personally
identifiable information.
Testimonials
reprinted on our site are from the unsolicited
kind comments of our customers and visitors.
The author's permission has been obtained
to reprint the comments. We carefully
edit the author's name and address to
protect their privacy.
Finally,
we never share or use the personally identifiable
information provided to us online in ways
unrelated to ones described above without
also providing an opt-out option or otherwise
prohibit such unrelated uses.
9.
Links: This site contains links to other
sites. Please be aware that Feelbest.com
are not responsible for the privacy practices
of other sites. We encourage our users
to be aware when they leave our site and
to read the privacy statement of each
and every web site that collects personally
identifiable information. This privacy
statement applies solely to information
collected by this web site.
10.
Unlawful Use: We reserve the right to
cooperate with local, provincial and national
authorities in any investigation requiring
any personal information (including any
personal information provided online)
or reports about unlawful user activities
such as but not exclusively, fraud, on
this site.
B)
Security
1.
Our Commitment to Data Security
To prevent unauthorized access, to maintain
data accuracy, and to ensure correct use
of information, we have put in place appropriate
physical, electronic, and managerial procedures
to safeguard and secure the information
we collect online.
2.
Secure Shopping on our Site
Registering your credit card information
on our site is the most secure method
of providing this information. Orders
placed on our site are encrypted using
SSL technology, so rest assured that your
transactions are protected. With SSL implemented
on both the client and server, information
sent via the Internet can be trusted to
arrive privately and unaltered to our
server only. In order for SSL security
to work, you must use an SSL-enabled browser.
For more information about SSL, see Verisign
and bbbonline.
3.
Improving Your Security for Personal E-mail
Correspondence With Us
Please note that regular e-mail is not
considered a secure means of transmitting
credit card numbers. You can use a "zip"
program like Winzip to encode your credit
card information and then provide us with
an unlocking password via separate e-mail
if you wish to improve your e-mail security.
Using our convenient Toll-Free number
is an alternative:
If you still have any concerns about offering
your credit card number electronically,
please call 1-888-689-9890 (outside North
America call 1-613-234-4643) to simply
place your order over the phone. Likewise
we offer a toll free Fax #1-877-504-5995
(outside North America 1-613-234-8432).
You can send your order to us without
credit card information. Simply choose
one of the alternate payment methods (phone,
e-mail or fax) at the end of the ordering
process.
C)
Scope and Application
The
ten principles that form the basis of
the Feelbest.com Privacy Policy are derived
from the Canadian law PERSONAL INFORMATION
PROTECTION AND ELECTRONIC DOCUMENTS ACT
(PIPEDA).
The law applies to personal information
about Feelbest.com customers and employees
that is collected, used or disclosed by
Feelbest.com.
The code applies to the management of
personal information in any form, whether
electronic or written.
D)
Use and Sharing of Information.
We
will provide you with our newsletter,
health and wellness information, news
updates and other information that you
have requested from us. We send you only
the information you have consented to
receive. You can unsubscribe to any electronic
communication from our websites at any
time by sending us an email at Sharon@feelbest.com
with the words "remove" in the
subject line of the email.
General:
We use your information to provide you
health support and to promote our business.
We use the information collected to monitor
and improve our internal programs and
operations. We may copy, distribute, display,
transmit, prepare derivative works from
or otherwise use the information only
in accordance with this Privacy Policy
and with any applicable laws.
We
do not sell your personal information
to any other third party without your
permission. We take reasonable precautions
regarding any sensitive information or
security information, such as contact
information, health information, etc.
We
may also contract with a third party to
store or host our on-line data, which
may include your personal information.
We will only do so if we are satisfied
that the third party is a reputable and
reliable service provider, and we will
not grant unauthorized access to your
personal information.
Periodically,
we may conduct surveys and contests through
our website or by email. You may chose
to participate and provide us with your
name, mailing address, telephone number,
email address and other personal information.
We collect this information to notify
the winner. Personal information obtained
in a survey will be used to understand
needs and preferences of our customers.
E)
Principles.
To
demonstrate our commitment to your privacy,
we adhere to the following principles:
Accountability:
We are responsible for personal information
under our control and designate an individual
or individuals who are accountable for
our compliance with the following principles.
Identifying
Purposes: The purposes for which personal
information is collected are identified
by us at or before the time the information
is collected.
Consent:
Your knowledge and consent is required
for the collection, use or disclosure
of your personal information.
Limiting
Collection: The collection of personal
information is limited to that which is
necessary for the purposes identified
by us. Information will be collected by
fair and lawful means.
Limiting
Use, Disclosure, and Retention: Personal
information is not used or disclosed for
purposes other than those for which it
was collected with your consent or as
required by law.
Accuracy:
Personal information is maintained as
accurate, complete, and up-to-date as
is necessary for the purposes for which
it is used.
Safeguards:
We are committed to keeping your personal
information safe in order to protect it
from loss, theft, unauthorized access,
disclosure, duplication, use by others
and modification. Your personal information
is protected by reasonable security safeguards
appropriate to the sensitivity
Openness:
We make readily available to you specific
information about our policies and practices
relating to the management of personal
information, such as the terms of this
Privacy Policy.
Individual
Access: You have the right to access
your personal information collected by
us. Upon request, within a reasonable
time, we will tell you what personal information
belonging to you is stored by us, what
it is being used for and who possesses
access to it. You may notify us in writing
at our contact address of the accuracy
and completeness of the information and
have it amended as appropriate.
Addressing
Compliance: At Feelbest.com, we want
to ensure our procedures support our Privacy
Policy, and our actions safeguard your
privacy. If you have a concern, kindly
contact us in writing at the Contact Address.
F)
Contact Address
Glebe
Apothecary and Feelbest.com Privacy Policy
Officer
Sharon-Isabelle St-Pierre
780 Bank street
Ottawa ON K1S 3V6
Telephone: 1-888-689-9890 or 1-613-234-4643
extension 226
Fax: 1-877-504-5995 or 1-613-234-8432
|